Serving Customers and Communities

Serving Customers & Communities Overview

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  • Serving Customers & Communities Overview

Providing clean, essential energy to millions of customers safely is a critical part of what we do. We also strive to serve the common good in other ways — by engaging with our stakeholders so we can better understand their perspectives, by strengthening the communities in which we work, and by supporting worthy causes through our charitable and volunteer programs.

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Female lineworker Every business unit has a comprehensive set of safety programs specific to its operations.

Safety is paramount among the company's core values.

#1 Best safety performance in Dominion Energy’s history
50% reduction in injury rate in the past decade

Engaging Communities and Community Development

$757.3M spent with small, local, and diverse businesses in 2019

$48M+contributed to community causes in 2019, including a

$2.5Mgift to the International African American Museum in Charleston, S.C.

131,000 hours of volunteer time donated by company employees in 2019
Engaging Communities
Community Development
See Our Commitments and Performance

At Dominion Energy, we have always believed doing well and doing good are inseparable. Our company provides a livelihood for thousands of employees and their families; delivers vital products and services to millions of customers; and generates financial return for pension funds, endowments, and individuals.

Supporting all those stakeholders requires us to remain financially strong. But the common good extends well beyond finances, and we try to do right by people in multiple ways.


That begins with safety — the first of our five core values. We insist on maintaining a safe workplace, and on keeping the public safe, too. We have developed rigorous protocols to minimize safety hazards, and we have substantially improved our safety performance. But we will not be satisfied until we reach our goal: zero accidents.

Engaging Communities

We aim to support and listen to the communities we have the privilege of serving. So we constantly engage with those who live there, welcome their concerns, and learn from their perspectives.

Community Development

We also strive to strengthen communities in other ways — through our Dominion Energy Charitable Foundation, signature educational and cultural programs, and a supplier-diversity initiative that seeks out diverse suppliers to provide the materials and expertise we need to do our business.

All of this flows from our belief that a company stays strong by strengthening others.

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