Our expectation is to comply with the letter and spirit of the law at all times and to act consistently with our core values. To reinforce that norm, each year employees complete training in ethics and compliance and certify that any potential compliance items have been reported and/or are being addressed. While we always aim to meet our legal and regulatory obligations, we set our sights higher than mere compliance.
Dominion Energy maintains a comprehensive Ethics and Compliance Program, which is overseen by the Board of Directors. Our Code of Ethics and Business Conductopens in a new window sets and enforces our expectations. Additionally, we have an Executive Compliance Council that shares in the responsibility to comply with the letter and spirit of the laws, regulations and policies that apply to our work. Dominion Energy has other general compliance officers who are responsible for compliance oversight within each business unit, and a compliance officer for NERC and FERC compliance. The purpose of the Compliance Council is to oversee and support an enterprise-wide approach to managing critical compliance matters at Dominion Energy and to ensure that reasonable steps are taken to communicate ethics and compliance awareness that will promote consistency and the flow of information across the company.
In addition to contacting a member of the Ethics and Compliance team directly, employees can contact a dedicated email account, web portal or anonymous hotline to ask questions or seek guidance about ethical concerns and compliance issues. They have a duty to report any concerns whenever they suspect noncompliance, misconduct, or unlawful behavior. In all cases, retaliation for good-faith reporting is strictly prohibited.
Dominion Energy stakeholders can report concerns by contacting the compliance hotline or by communicating directlyopens in a new window with the Board of Directors and Chair of the Board’s Audit Committee. A compliance attorney oversees all ethics and compliance investigations.
We value the trust customers place in us when they provide their personal information. We are committed to protecting their privacy. In 2020, we published a comprehensive privacy noticeopens in a new window on our website that describes to customers how we collect, use, retain, and disclose personal information. We consider this more than a pro forma notice. Our privacy notice embodies our customer-centric orientation and publication of it reinforces our commitment to transparency. Both are essential components of our mandate to serve our customers and the public.
Environmental Management System
We developed and use an environmental management system (EMS) to track our environmental performance, identify gaps, and make improvements. Consistent with our core values, the EMS is built on 12 corporate standards that set companywide expectations. The EMS describes a clear process with specific roles and responsibilities throughout all levels of the workforce because recognizing clearly defined duties for our employees and leaders is essential for fostering environmental accountability.