Serving Customers and Communities

Philosophy and Approach

What you should know
Our core value of Ethics guides us: Helping others is a basic part of doing the right thing. We use a variety of vehicles to lift people up, including energy-assistance programs, direct grants, matching gifts, event sponsorships, signature programs and employee volunteerism.
On this page
Employee volunteer making home repairs.

Sustainability is about meeting needs and fostering growth — now and in the years to come. Our core business does these things by providing energy for homes and businesses, and the systems that power the U.S. economy. But every community has a host of other worthy endeavors that can benefit from informal networks of caring people who find joy in helping others.

Our Philosophy

Dominion Energy Solar Spot for free cell phone charging at events.

Companies serve the greater good by providing jobs and creating economic growth. But our core value of Ethics inspires us to do even more: Helping others is a basic part of doing the right thing.

Our tradition of putting goodwill into action goes back at least a far as 1918, when employees of Virginia Railway and Power Co. joined forces to package boxes of food and deliver them to families in need during the holidays. Today, our employees and retirees still find satisfaction in giving time and money to the communities where we live and serve, and Dominion Energy makes a point of helping them do so. We know companies do better in communities that are doing well, and our philanthropic efforts help make us stronger.

Our Approach

Lineman at Children's Museum event with high-fives a youngster.

In 2018, Dominion Energy — through its bill-pay assistance programs — and the Dominion Energy Charitable Foundation contributed nearly $35 million to the betterment of people and communities. The Foundation matched more than 5,000 employee donations totaling $2 million, and employees contributed more than 126,000 hours of their time to help others.

We use a variety of vehicles to lift people up: energy-assistance programs, direct grants, matching gifts, event sponsorships, signature programs and employee volunteerism. We also seek a diverse supplier base, to make sure the benefits of doing business are spread far and wide.

To learn more about our energy-assistance programs, see the section in this report on Energy Affordability.

Every year, we also conduct or contribute to hundreds of programs and events that improve the lives of people and communities. Broadly speaking, such efforts fall into two main categories: those that help to sustain people, communities, and the environment, and those that help to foster growth. We define growth expansively, as anything that helps someone move from one place in life to a better place. Below are a few examples of each.

Our Efforts

Sustaining Efforts

Sustaining efforts consist of those that meet basic needs. Our energy-assistance programs are a prime example. Others in 2018 include grants we have made to food pantries, Meals on Wheels, emergency-housing programs, and Mercy Flight, a nonprofit that provides emergency medical transportation.

In 2018, Dominion Energy and its employees helped rebuild a fish nursery in Renovo, Pennsylvania; hosted a summer barbecue for Utah grandparents caring for grandchildren whose parents are unable to; and helped restore Presquile National Wildlife Refuge in Virginia.

Educational programs such as envirothons image.
Educational programs such as envirothons are an important part of our community-development efforts.

Growth Efforts

Keeping good things going is important, but helping make things better is doubly rewarding. One way we try to do that is by sponsoring or supporting a variety of educational and cultural endeavors, including Project Plant It! and Solar For Students (more on those below). In 2018, we helped the Milton J. Rubenstein Museum of Science & Technology in New York advance its STEM education partnership with the Syracuse City School District, and teamed up with Mystic Aquarium to produce the interactive exhibit, “Discover Long Island Sound.”

In partnership with the Virginia Association of Soil and Water Conservation Districts, we also sponsor Envirothon, a team-based natural resources competition in which Virginia high-school students learn stewardship and management concepts and work to solve real-world environmental problems. Winners of the Virginia statewide competition attend the North American Envirothon.

Our company is especially eager to help veterans. The Dominion Energy Charity Classic, a PGA TOUR Champions playoff tournament, supports veterans-related causes. In 2018, we hosted the seventh annual Potomac Highlights Wounded Warriors Outreach Fly-Fishing Event at the Elk Springs Resort in Pocahontas County, West Virginia. The 14 veterans who participated included three Purple Heart recipients and one Silver Star recipient.

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