Business success depends on meeting the needs and desires of customers and the community. Dominion Energy aims to provide our customers with safe, reliable, sustainable and affordable electricity and natural gas.

Business success depends on meeting the needs and desires of customers and the community. Dominion Energy aims to provide our customers with safe, reliable, sustainable and affordable electricity and natural gas.

Performance and Targets

Electric transmission lines and towers.

Our Strategy:

Our goal is to provide safe, reliable, sustainable and affordable energy for our customers. We do this by deploying advanced technology to monitor and enhance the electric grid and pipeline operations, consistently inspecting and maintaining existing equipment, and restoring any disruption of energy deliveries faster and more safely, minimizing inconvenience for customers — as well as by adopting and inventing sustainable practices in all aspects of our infrastructure and its operation. And when people have trouble paying for essential energy services, we find ways to help.

How We Performed:

We have invested more than $520 million in more than 30 projects to upgrade the grid in Virginia and North Carolina with large, high-voltage transmission wires and equipment. We have buried 1,000 miles of overhead tap lines. We annually inspect 25 percent of Dominion Energy electric equipment housed in customer-owned vaults to ensure it is working properly. To date EnergyShare, our energy assistance program, has helped more than 820,000 families and individuals and weatherized 22,000 homes. We have invested more than $300 million to upgrade and replace natural-gas pipelines. By the end of the third quarter, ThermWise had spent $17.8 million on customer incentives and program administration, with approximately 57,000 participants and nearly 690,000 Dth of natural-gas savings.

Reliability
2018 Targets Status
To ensure reliability, we plan to rebuild 120 miles of electric transmission lines in 2018. As of October 31, 2018, we rebuilt 109 miles of electric transmission lines.
Three hundred miles of electric distribution lines will be placed underground in 2018 to enhance reliability and safety. The company is on course to complete this commitment.
Annually will inspect 25 percent of Dominion Energy electric equipment housed in customer-owned vaults to ensure it is working properly. The company is on course to complete this commitment.
In our Western-state operations in Utah, Wyoming and Idaho, Dominion Energy is committed to spend $95 million in 2018 on aging natural gas infrastructure replacement. This includes high-pressure mains, distribution mains and service lines. We are on track to complete planned replacements by year’s end.
We will invest $200 million or more annually over the next two decades to upgrade about 5,600 miles of aged bare steel, cast iron, wrought iron and copper pipe in our Ohio pipeline system — reducing methane emissions at the same time. More than 1,600 miles have been replaced of the 5,600 miles of pipe to be upgraded. We are on track to continue our investment of $200 million annually.
Affordability
2018 Targets Status
To ensure affordability, we will grow EnergyShare, which helps all customers, with a special focus on senior citizens, individuals living with disabilities and military veterans. Our 2018 target for EnergyShare is to invest $5 million to help 20,000 families or individuals; participate in 440 outreach events; and weatherize 3,000 homes of low-income customers. Through July, $4.2 million has been paid to utility vendors on behalf of 11,600 families. Through August, 344 outreach events have been conducted with over 154,000 attendees. Through September, EnergyShare weatherization efforts were on target, with more than 2,600 homes weatherized.
In addition to the EnergyShare programs for our electric customers, we have invested more than $600,000 so far this year in assistance for our natural gas customers in Ohio, West Virginia, Utah, Idaho and Wyoming.
In Ohio, EnergyShare provided $230,000 to help customers with their heating bills. In Utah, Idaho and Wyoming, the company contributed more than $400,000 through the end of the third quarter of 2018 — funds that provided assistance to more than 1,300 households. Dominion Energy West Virginia contributed more than $125,000 to assist low-income customers.
The ThermWise energy-efficiency programs have a total 2018 budget of $24.5 million. ThermWise is forecasting over 81,000 customers will participate in the program in 2018.ThermWise is forecasting 1.15 million dekatherms (Dth) of natural gas savings from 2018 programs which equates to the annual usage of nearly 14,500 customers. As of the end of the third quarter, ThermWise had spent $17.8 million on customer incentives and program administration, with approximately 57,000 participants and nearly 690,000 Dth of natural-gas savings.

Where We’re Headed:

In July, 2018, Dominion Energy announced a major new undertaking. aimed at greening the grid and enhancing electric reliability. The 10-year grid transformation project, made possible by Virginia’s 2018 Grid Transformation & Security Act (GTSA), will involve substantially increased renewable investments, almost $1 billion in energy efficiency improvements and changes to the grid that will accommodate renewable energy from multiple sources. To improve reliability, it will include intelligent grid devices, smart meters, and automated control systems that will enable a “self-healing” grid, which will speed the restoration process during outages by quickly identifying and isolating the causes. These change also will protect the grid against cyber and physical attacks. We have made a commitment of $130 million to help customers in need from 2018-2028 through the EnergyShare program.

Our Commitments:

To ensure reliability, we plan to rebuild 90 miles of electric transmission line in 2019.

We will continue to enhance reliability and resiliency by converting approximately 260 miles of the most outage-prone overhead distribution tap lines to underground.

We will inspect 25 percent of Company electric equipment housed in customer-owned vaults to ensure it is working properly.

We will perform line inspections on 2,500 miles of distribution main feeders focused on the reliability and safe operation of this equipment.

Our Western state operations in Utah, Wyoming and Idaho will continue to replace high-priority natural gas infrastructure. This includes high-pressure mains, distribution mains and service lines.

We will invest $200 million or more annually over the next two decades to upgrade about 5,600 miles of aged bare steel, cast iron, wrought iron and copper pipe in our Ohio pipeline system-reducing methane emissions at the same time.

In our natural-gas distribution systems in West Virginia, we will continue to implement our pipeline replacement programs to maintain reliability and reduce methane emissions.

In 2019, we will invest $5.4 million to help families with electric energy bills and conduct 460 strategic outreach events and allocate $6 million for weatherization efforts.

As part of the 2018 Grid Transformation Plan, the Company is seeking concurrence from the Virginia State Corporation Commission (SCC) on the initial three years of a five-year plan to complete the Smart Meter deployment of 2.1 million smart meters.

ThermWise program increased savings from natural gas energy efficiency will be 5 percent from 2018 to 2019.

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