Ethical behavior matters,
and our reputation depends on it.

Our Commitments

Serving Customers and Communities

Energy Reliability
Targets for 2018 Status
To ensure reliability, we plan to rebuild 120 miles of electric transmission lines in 2018. As of October 31, 2018, we rebuilt 109 miles of electric transmission lines.
Three hundred miles of electric distribution lines will be placed underground in 2018 to enhance reliability and safety. The company is on course to complete this commitment.
Annually we will inspect 25 percent of Dominion Energy electric equipment housed in customer-owned vaults to ensure it is working properly. The company is on course to complete this commitment.
Replacing natural gas distribution infrastructure: Our Western state operations in Utah, Wyoming and Idaho are committed to spend $95 million in 2018 on aging natural gas infrastructure replacement. This includes high-pressure mains, distribution mains and service lines. We are on track to complete planned replacements by year end.
We will invest $200 million or more annually over the next two decades to upgrade about 5,600 miles of aged bare steel, cast iron, wrought iron and copper pipe in our Ohio pipeline system — reducing methane emissions at the same time. More than 1,600 miles have been replaced of the 5,600 miles of pipe to be upgraded. We are on track to continue our investment of $200 million annually.
Additional Energy Reliability Targets:
  • To ensure reliability, we plan to rebuild 90 miles of electric transmission line in 2019.
  • We expect to enhance reliability and resiliency by converting approximately 260 miles of the most outage-prone overhead distribution tap lines to underground.
  • We plan to inspect 25 percent of company electric equipment housed in customer-owned vaults to ensure it is working properly.
  • We plan to perform line inspections on 2,500 miles of distribution main feeders focused on the reliability and safe operation of this equipment.
  • Our Western-state operations in Utah, Wyoming and Idaho intend to continue to replace high-priority natural gas infrastructure. This includes high-pressure mains, distribution mains and service lines.
  • We will invest $200 million or more annually over the next two decades to upgrade about 5,600 miles of aged bare steel, cast iron, wrought iron and copper pipe in our Ohio pipeline system-reducing methane emissions at the same time.
  • In our natural-gas distribution systems in West Virginia, we plan to continue to implement our pipeline replacement programs to maintain reliability and reduce methane emissions.
Energy Affordability
Targets for 2018 Status
To ensure affordability, we will grow EnergyShare, which helps all customers, with a special focus on senior citizens, individuals living with disabilities and military veterans. Our 2018 target for EnergyShare is to invest $5 million to help 20,000 families or individuals; participate in 440 outreach events; and weatherize 3,000 homes of low-income customers. Through July 2018, $4.2 been has been paid to utility vendors on behalf of 11,600 families. Through August 2018, 344 outreach events have been conducted with over 154,000 attendees. Through September, EnergyShare weatherization efforts were on target, with more than 2,600 homes weatherized.
In Ohio, EnergyShare provided $230,000 to help customers with their heating bills. In Utah, Idaho and Wyoming, the company contributed more than $400,000 through the end of the third quarter of 2018 — funds that provided assistance to more than 1,300 households. Dominion Energy West Virginia contributed more than $125,000 to assist low-income customers.
The ThermWise energy-efficiency programs have a total 2018 budget for Energy Efficiency of $24.5 million. ThermWise is forecasting over 81,000 customers will participate in the program in 2018.ThermWise is forecasting 1.15 million dekatherms (Dth) of natural gas savings from 2018 programs, which equates to the annual usage of nearly 14,500 customers. As of the end of the third quarter, ThermWise has spent $17.8 million on customer incentives and program administration, with approximately 57,000 participants and nearly 690,000 Dth of natural-gas savings.
Additional Affordability Targets:
  • As part of the 2018 Grid Transformation Plan, the company is seeking Virginia State Corporation Commission concurrence with infrastructure programs including the initial three years of a five-year plan to complete the Smart Meter deployment of 2.1 million smart meters to streamline integration of renewables while ensuring safe and reliable service to customers.
  • In 2019, we intend to invest $5.4 million to help families with electric energy bills and conduct 460 strategic outreach events and allocate $6 million for weatherization efforts.
  • We expect to propose at least $870 million in energy efficiency programs in the next ten years.
  • ThermWise program increased savings from natural gas energy efficiency will aim for 5 percent from 2018 to 2019.
Engaging Communities
Targets for 2018 Status
With stakeholders, improvements to our community engagement processes will be identified and implemented. We also will continue to work closely with landowners to minimize impact to their property as we expand both electric and gas infrastructure. We continued our outreach efforts for the Atlantic Coast Pipeline. We continued our outreach efforts for the Atlantic Coast Pipeline. We held 25 outreach events concerning our electric transmission projects, attended by nearly 700 people, and held dozens of community meetings to obtain input on our strategic undergrounding program. An environmental justice working group has been established to continue to improve our community engagement process.
Additional Engagement Target:
  • We intend to continue to work with stakeholders to improve the way we engage with our neighbors. We also intend to continue to work closely with landowners to reasonably minimize impact to their property as we expand and modernize electric and gas infrastructure. We intend to further refine our engagement processes, and continue working with landowners to reach mutually acceptable agreements.
Safety
Targets for 2018 Status
We will maintain and enhance our programs designed to maintain zero work-related fatalities and to lead the industry in eliminating serious injuries. We aim to demonstrate that commitment by achieving and maintaining first-quartile performance in the Southeastern Electric Exchange peer utility benchmark. At the end of the second quarter, we were in the first quartile and second overall for safety performance in the Southeastern Electric Exchange peer utility benchmark.
Dominion Energy’s natural-gas division has developed comprehensive pipeline and storage integrity programs for decades. These include ongoing programs that evaluate the condition and threats on pipelines and storage wells to inform decision-making and provide targeted, proactive approaches to Operations and Maintenance. These programs include internal and external corrosion evaluations, smart pigging, aerial and foot patrols, public awareness, landowner engagement, third-party damage prevention, storage-well inspections, high-tech logging of storage well downhole components and many others. For 2018:
  1. As part of our comprehensive pipeline integrity programs we consistently seek ways to go beyond compliance and improve our effectiveness. The Dominion Energy pipelines conduct reviews for targeted portions of the pipeline each year. And we have proactively committed to replace 50 miles of bare transmission pipeline by 2020 across the Dominion Energy Transmission, Inc., system.
  2. Dominion Energy pipelines have partnered with the industry to improve response times; to support this initiative, we have committed to install an additional 250 remote controlled or automated valves across the Dominion Energy footprint by 2020.
  3. As another proactive program to improve response times, Dominion Energy has committed to install 20 additional mainline valves on critical areas of our natural gas pipeline systems.
Twenty-eight miles of bare pipe has been replaced, along with 140 remotely controlled valves and 14 mainline valves to enhance the safety of our transmission pipelines by the end of July 2018.
By the end of 2019, we will inspect 125,000 wood poles to ensure they meet Dominion Energy’s safe design standards. The company is on pace to complete these inspections.
Our Western-state gas operations plan to implement a pipeline excavation damage prevention program for safety and to reduce methane emissions. In progress and on target.
Additional Safety Targets:
  • As part of our comprehensive pipeline integrity programs we consistently seek ways to go beyond compliance and improve our effectiveness. The company pipelines conduct reviews for targeted portions of the pipeline each year. And we have proactively committed to replace 50 miles of bare transmission pipeline by 2020 across the Dominion Energy Transmission, Inc., system.
  • Company pipelines have partnered with the industry to improve response times; to support this initiative, we have committed to install an additional 250 remote-controlled or automated valves across the Dominion Energy footprint by 2020.
  • As another proactive program to improve response times, Dominion Energy has committed to install 20 additional mainline valves on critical areas of our natural gas pipeline systems.
  • We also increased the number of storage wells logged to more than 80 percent with plans to exceed 84 percent in 2018, and 87 percent in 2019.
  • In workplace safety, we plan to maintain and enhance our programs designed to maintain zero work-related fatalities and to lead the industry in eliminating serious injuries. We aim to demonstrate that commitment by achieving and maintaining first-quartile performance in the Southeastern Electric Exchange peer utility benchmark and we strive to achieve first quartile performance compared to American Gas Association companies of similar size and category.
  • By the end of 2019, we plan to inspect 125,000 wood poles to ensure that they meet Dominion Energy’s safe design standards. Poles will be inspected on a 12-year cycle to ensure that they meet Dominion’s safe design standards.
  • We plan to inspect approximately 20,000 padmount transformers to ensure they meet Dominion Energy’s safety and operational standards.
  • In 2017, as part of expanding our already robust pipeline and storage integrity programs, we set a record for miles inspected using smart pigging tools at more than 820 miles in a single year — with plans to pig at least 1,100 in 2018. We also increased the number of storage wells logged to more than 80 percent with plans to exceed 84 percent in 2018 and 87 percent in 2019.
Community Development
Targets for 2018 Status
In support of our partnerships with small, local, and diverse businesses, we will conduct matchmaking events, pairing local businesses with our own employees, to discuss upcoming opportunities. We will continue to cultivate relationships with local businesses and advocacy organizations to encourage economic growth in our communities. We have held a number of matchmaking events pairing local businesses with our employees to discuss supplier capabilities and upcoming opportunities.
In 2018, we plan to invest more than $30 million to support community needs in addition to encouraging and supporting employee volunteerism. Our goal is also to exceed 100,000 hours of employee volunteer time. We are on course to meet or exceed these targets.
Additional Community Development Targets:
  • In 2019, we plan to invest more than $30 million to support community needs in addition to encouraging and supporting employee volunteerism. Our goal is also to exceed 100,000 hours of employee volunteer time.
  • In support of our partnerships with small, local, and diverse businesses, we expect to conduct matchmaking events, pairing local businesses with our own employees, to discuss upcoming opportunities. We aim to continue to cultivate and expand relationships with local businesses and advocacy organizations to encourage economic growth in our communities.
  • In 2019, we expect our volunteers will weatherize 10 homes of veterans in need.

Environmental Stewardship

Cleaner Air
Targets for 2018 Status
Dominion Energy will increase disclosures around greenhouse gases by participating in the climate Corporate Disclosure Project (CDP) reporting on greenhouse gases in 2018. The CDP was submitted in August 2018. Additional public disclosures completed to date include an update to the Methane Management Report and participation in the EEI ESG and AGA ESG sustainability metrics pilots. A Climate Report including a two-degree scenario analysis was posted in November 2018.
The company intends to reduce our carbon intensity to 50 percent by 2030 from 2000 levels. This target has been met.
Methane Reductions: Dominion Energy East Ohio and Dominion Energy West Virginia will implement a pipeline replacement program for its main and service lines and commit to replacing at least 1.5 percent of the unprotected steel and cast iron pipes every year by 2021. In progress and on target.
Methane Reductions: Dominion Energy Wexpro will install instrument air systems (air compressors and air dryers) to 31 end devices at Canyon Creek and Church Buttes, eliminating 46,000 MCF of gas lost and related emissions. This project is underway and on target.
Additional Cleaner Air Targets:
  • Disclosure and transparency addressed in Governance commitments.
  • Our business plan should result in a reduction of carbon produced for each unit (rate or intensity) of generation of 60 percent by 2030 compared to 2000 levels.
  • Methane Reductions: Dominion Energy East Ohio and Dominion Energy West Virginia have implemented a pipeline replacement program for main and service lines committing to replace unprotected steel and cast iron pipes at a level that meets or exceeds the EPA Natural Gas STAR Methane Challenge.
  • The Company commits to reduce methane intensity from its natural gas business by 50 percent by 2030 (from 2010 baseline).
  • Beginning in 2019, we are voluntarily going beyond the regulatory requirements in West Virginia and Ohio to increase annual inspections and maintenance from 20 percent to 33 percent of our gas regulator stations to keep natural gas in the system and avoid methane emissions.
  • Beginning in 2019, equipment is planned to be installed on gas distribution construction projects involving large diameter pipe to minimize the need to blowdown natural gas which will reduce methane emissions.
  • The company has committed to test and pilot new technology to reduce natural gas loss during inline pipe inspections.
Clean Water
Targets for 2018 Status
Reduced water withdrawals: Dominion Energy generation has already reduced its water withdrawals by utilizing low-water-use technologies (for example, dry cooled condensers) for new generation, and will further reduce water use in the future as we continue to add to our renewable generation portfolio. Greensville Power Station will come on line later this year along with additional solar generation — all of which use low water use technology or no water to generate electricity.
Water reuse: In 2018, Dominion Energy Wexpro will install a produced water treatment system at the Canyon Creek Unit Produced Water Evaporation Facility. Installation of the facility is complete. This system should allow an estimated 21 million gallons of water to be reused over the next five years at the Canyon Creek Unit Central facility and operations.
Additional Clean Water Targets:
  • Our business plans is expected to result in a 50 percent reduction from 2000 levels in freshwater withdrawn per MW to generate electricity by 2030.
  • We plan to continue to proactively replace oil-filled electrical equipment to mitigate the risk of an oil release to the environment.
  • We will implement measures to keep soils out of waterways by going above and beyond regulatory requirements during the construction of the Atlantic Coast Pipeline to protect waterways along the route.
    A few examples include:
    • More environmental inspectors and more frequent and rigorous inspections during rainstorms to make sure stormwater protections are preventing runoff.
    • Stronger protections for sensitive streams, including increased distances for equipment refueling and additional controls to capture more sediment.
    • Strongest protections for steep slope construction ever used by the industry, specifically designed to stabilize soils and protect ridgelines in mountainous areas.
  • Dominion Energy Wexpro installed in 2018 a produced water treatment system at the Canyon Creek Unit Produced Water Evaporation Facility. This system should allow an estimated 21 million gallons of water to be reused over the next five years at the Canyon Creek Unit Central facility and operations.
Reducing Waste
Targets for 2018 Status
IT Waste Recycling: We will continue our zero-landfill policy by responsibly recycling IT equipment that we no longer use. Through July 30, more than 72,000 pounds of IT equipment were either reused or recycled instead of making it to a landfill.
Additional Reducing Waste Targets:
  • We plan to work to improve our recycling processes to increase the amount of waste recycled.
  • IT Waste Recycling: We will continue our zero-landfill policy by responsibly recycling IT equipment that we no longer use.
Habitat & Wildlife Protection
Targets for 2018 Status
Protecting birds and wildlife: We will continue to implement new design standards that include increased spacing on distribution lines for avian protection, animal guards on exposed equipment, and other deterrents to animals coming near equipment. We continue to implement these design standards and audit our jobs to ensure we are doing so.
Additional Habitat & Wildlife Protection Targets:
  • Protecting birds and wildlife: We plan to continue to implement new design standards that include increased spacing on distribution lines for avian protection, animal guards on exposed equipment, and other deterrents to animals coming near equipment.
  • We commit to establish over 500 acres of pollinator habitat by 2020 and to pilot habitat plots on solar farm sites.
  • To protect birds near our gas produced-water evaporation ponds, we use netting or bird deterrents and expect to continue to implement these systems as new facilities are constructed in 2019.

Our Culture

Values, Ethics & Compliance
Targets for 2018 Status
To continue to reinforce the importance of ethics, employees will complete annual training in ethics and compliance. In addition, employees will certify annually that any potential compliance items have been reported or are already being addressed. Annual training is underway in ethics and compliance for our employees and the employee certification to identify any potential compliance items is complete for 2018. To reinforce our commitment to a workplace free from any form of harassment, leaders are participating in an extensive interactive training on detecting and preventing harassment in the workplace.
Additional Values, Ethics & Compliance Target:
  • To continue to reinforce the importance of ethics, our intention is that employees will complete annual training in ethics and compliance. In addition, employees are expected to certify annually that any potential compliance items have been reported or are already being addressed.
Corporate and Sustainability Governance
Targets for 2018 Status
Board of Director Engagement: The Board of Directors will receive an annual report on our sustainability targets, strategy and progress. The report to the Board of Directors is planned for December 2018.
Additional Corporate and Sustainability Governance Targets:
  • We intend to continue engagement with directors on ESG matters at each regularly scheduled Board of Directors’ meeting.
  • We intend to continue to improve our communication channels and transparency on ESG matters.
Attracting, Developing and Retaining Talent
Targets for 2018 Status
Diversity and Inclusion: Leaders and employees will complete training in diversity and inclusion. Training on diversity and inclusion is underway for employees and leaders.
Improving Workplaces: To provide a positive work environment for employees, we will strive for Leadership in Energy & Environmental Design (LEED) design construction standards in all new office spaces. Construction has begun for a number of buildings designed for LEED standards: 600 Canal Place in Richmond, VA; Oakford, PA; Petersburg, VA District Office; and the Greensville, VA Power Station administrative building. Our Summersville, WVA building is complete and LEED certification is expected.
Additional Talent Management Targets:
  • At Dominion Energy, our target for recruitment is to match the representation of the communities we serve.
  • We aim to have 100 percent of staffing and hiring managers of interns complete a series on unconscious bias in our online development platform by the end of 2019.
  • To assist with the recruitment of skilled workers, we intend to host 10 teachers across the company for teacher externships in 2019.
  • We expect to increase training provided to employees by 10 percent or more in 2019 over 2017 levels.
  • We anticipate having more than 100 graduates or graduates in training of the Emerging Leader program by the end of 2019.

Our Business For The Future

Innovation
Targets for 2018 Status
Fostering a culture of innovation: We will continue to reward innovation to create a culture in which employees are encouraged to experiment. Retaining the attributes that have made us successful, we will place even more emphasis on innovation and customer focus. We are committed to looking out for disruptions to our industry and partnering with start-ups to infuse energy into our employees and processes. In 2018 we enhanced our innovation capability by forming a beachhead team consisting of strategists, designers and coaches to foster innovation mindsets and skills. We also created opportunities for innovation through a series of immersive field experiences, employee summits and our first innovation expo. We expanded our innovation tools by launching a company-wide crowdsourcing platform for ideas and began to create environments for rapid testing, prototyping and experimentation.
Additional Innovation Target:
  • We expect to double the number of crowdsourced business and technical solutions in 2019 (compared to prior year), expanding the company’s innovation accelerator program from the pilot program in one organization to all business units, collaborating with university faculty and students in the states where we operate, and deploying technologies such as data analytics, edge devices, and mixed reality. We plan to substantially increase the number of pitch sessions across the company, where employees can present their ideas to broader audiences, and gain exposure to others in the company to bring ideas through the implementation stage. Dominion Energy is committed to seeking out disruptions to our industry and partnering with start-ups to infuse energy into our employees and business processes.
Investing in Infrastructure
Targets for 2018 Status
Infrastructure: We plan to begin construction of the 600-mile Atlantic Coast Pipeline fully operationalize the Cove Point liquefaction project in Maryland, pursue re-licensing of our carbon-free nuclear fleet and continue investing in renewable energy. We plan to rebuild 120 miles of electric transmission lines. In April, 2018, we brought online the Cove Point liquefaction project in Maryland. In August, we sought permission to construct a pilot offshore wind project in the Atlantic.
We are investing up to $4.2 billion annually through the middle of the next decade to provide cleaner energy to our customers over a more robust, secure system of natural gas pipelines and electric wires.
And we have begun construction of the 600-mile Atlantic Coast Pipeline in parts of West Virginia and North Carolina to bring American natural gas to people and businesses in new markets that need more of it to support growing populations and economies, to replace higher-carbon fuels and to support intermittent renewable energy from solar and wind. In October 2018 we submitted an application to renew the license for Surry Power Station and are working to submit a similar application for North Anna Power Station in 2020. As of mid-year 101 miles of transmission lines have been rebuilt.
Additional Investing in Infrastructure Targets:
  • Dominion Energy is seeking concurrence from the State Corporation Commission of Virginia with the infrastructure programs including the deployment of 2.1 million smart meters to streamline integration of renewables while ensuring safe, secure and reliable service to customers.
  • We intend to continue to enhance reliability and resiliency in 2019 by converting approximately 260 miles of the most outage-prone overhead distribution tap lines to underground.
  • We anticipate continuing construction of the Atlantic Coast Pipeline to provide reliable natural gas to the region and pursue license extensions for our carbon-free nuclear fleet.
  • To ensure reliability, we plan to rebuild 90 miles of electric transmission line in 2019.
Energy Diversity & Security
Targets for 2018 Status
Cleaner Energy: The company announced plans to continue to increase our reliance on cleaner generation technologies. In the past five years we have invested $3.5 billion in renewable generation and grown our solar fleet from zero to approximately 1,700 megawatts in service, in construction or under development. In 2018 we filed for approval of an offshore wind pilot project – the second such project in the United States and the first to be owned by an electric utility.
Additional Energy Diversity & Security Targets:
  • The self-healing and grid hardening activities in the company’s proposed Grid Transformation Plan should reduce outages by 25 percent over the next 10 years.
  • Dominion Energy is committing to having 3,000 megawatts of new solar and wind under development or in operation by of 2022.
  • As part of the 2018 Grid Transformation Plan, the company is seeking Virginia State Corporation Commission concurrence with infrastructure programs including the initial three years of a five-year plan to complete the Smart Meter deployment of 2.1 million smart meters to streamline integration of renewables while ensuring safe and reliable service to customers.
Cybersecurity
Targets for 2018 Status
Employees will complete annual training to educate them in their role as the first defense in cybersecurity. In addition, internal and third party-led exercises to evaluate cybersecurity defenses will be performed. We will conduct four cyber security drills in 2018. These are conducted with both internal resources and external parties, including other utilities, regulatory agencies and law enforcement.
We will conduct four Independent Vulnerability Scans in 2018. These scans are conducted by third parties to identify any public-facing cyber vulnerabilities. We will conduct six Penetration Tests in 2018. These tests are targeted testing of vulnerabilities of our external and internal systems. We target enterprise and industrial control systems, with remediation of any issues found as a high priority.
We will conduct North American Electric Reliability Critical Infrastructure Protection (NERC CIP) program Cyber Vulnerability Assessments at 65 locations in 2018. We aim to remain in the top quartile of BitSight assessments, a third party organization that conducts external cyber assessment and scoring of major companies. We revise the cyber security strategic plan and prioritize cyber security investments based on these external assessments, threat intelligence and our assessment of risk.
We revised the cyber security strategic plan and prioritize cyber security investments based on these external assessments, threat intelligence and our assessment of risk. Employees have completed Information Protection and Phishing training. The company has participated in Coast Guard cyber exercises, completed vulnerability scans, penetration tests and NERC CIP Cyber Vulnerability assessments.
Additional Cybersecurity Target:
  • In 2019 we plan to conduct four cybersecurity drills, four independent vulnerability scans and eight penetration tests, and plan to perform North American Electric Reliability Corporation critical-infrastructure protection Cyber Vulnerability Assessments at multiple locations.
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