What it includes,
and why.

Materiality Index

The material topics covered in this report fall into the following categories. Specifics regarding goals and targets, grievance mechanisms, the evaluation of our management approach and any steps taken to adjust the approach can be found elsewhere in this report.

Serving Customers and Communities

Impact / Reason for Inclusion Stakeholders Affected Management Approach
Energy Reliability and Affordability Six million customers rely on Dominion Energy’s services for their well-being. Service must be reliable and affordable to support daily needs. Customers; Shareholders; Employees. We invest to maintain and upgrade our delivery systems. We maximize operational efficiency to keep costs down, and spend millions on energy-assistance programs for our customers in need. Processes and procedures are in place to ensure we provide reliable and safe energy and to prepare and respond to severe weather. We evaluate outage performance for opportunities to improve performance.
Engaging Communities Serving the needs of our customers and communities is important. To do so, we seek to better understand those needs and to create opportunities to meet them. While the resulting projects respond to demand, they can create controversy because of concerns about property values, aesthetics, and the environment. Local communities; Customers; Shareholders; Employees. Our goal is to ensure that people’s voices are heard. We hold public meetings and meet with stakeholder groups to hear ideas and understand needs. We are developing new processes to help us coordinate with groups whose voices are not always heard. We use surveys and ongoing interactions to evaluate the effectiveness of our engagement, and continue to evaluate our approaches for opportunities to improve it.
Safety Physical safety is one of the most basic of human needs. Employees, communities and customers count on us to minimize the risk of potential harm. Employees; Customers; Local communities. Safety ranks first among the company’s core values, and that is reflected in our communications, system designs and training. Our primary metrics are the number and rate of OSHA-recordable incidents and lost time incidents.
Community Development Our communities expect us to support local needs and businesses. As members of the community, our employees want to invest their time and efforts to support the communities where they live. Our customers want to partner on projects to mutually support the community. Local communities; Employees; Customers. We listen to our stakeholders and then invest in worthy causes. We work to build partnerships with businesses in the communities where we operate. We have established processes to support suppliers, including diverse suppliers, in the communities. We measure our impact in terms of number of projects, individuals helped, dollars invested in the community, and similar indices.

Environmental Stewardship

Impact / Reason for Inclusion Stakeholders Affected Management Approach
Cleaner Air Our stakeholders want cleaner, affordable and reliable energy. Providing cleaner energy includes a focus on reducing air emissions including carbon and methane in our business strategy. Local communities; Employees; Shareholders. We have an environmental management system in place which has policies and appropriate procedures to ensure compliance and to identify and implement opportunities to improve environmental performance. We measure our performance through self-assessments, inspections, audits and air emissions metrics to demonstrate improvement.
Cleaner Water As we produce energy, our stakeholders expect us to do so by protecting the waters near our operations and infrastructures projects and by using water resources efficiently. Local communities, Employees; Shareholders; Customers. We have an environmental management system in place which has policies and procedures appropriate to ensure compliance and to identify and implement opportunities to improve environmental performance. We measure our performance through self-assessments, inspections, audits and water quality and water use metrics to demonstrate improvement.
Reducing Waste Careful stewardship of natural resources reduces our impact on the environment. Employees; Shareholders; Local communities; Customers. We have an environmental management system in place which has policies and procedures appropriate to ensure compliance, and reduce or recycle wastes. We measure our performance through self-assessments, inspections, audits and waste generated and recycled metrics to demonstrate improvement.
Habitat and Wildlife Protection As we produce energy and transport it from place to place there is the potential to impact wildlife and habitat. Our efforts to avoid impacts where we can and mitigate them where appropriate are important to our stakeholders. Local communities; Employees; Shareholders; Customers We have an environmental management system in place which has policies and procedures appropriate to ensure compliance and to identify and implement opportunities to improve environmental performance. We measure our performance through self-assessments, audits and with habitat protected and mitigated to demonstrate improvement.

Our Culture

Impact / Reason for Inclusion Stakeholders Affected Management Approach
Values, Ethics & Compliance Our values as a company set the course for everything we do, and are therefore responsible for all of our impacts, both good and bad. Customers; Employees; Shareholders; Communities we serve. We reinforce our values through regular communication and annual training. We measure our performance by requiring employees to certify that any compliance issues have been reported or are being addressed.
Corporate Sustainability Governance Proper corporate governance ensures that the company preserves long-term value and sustainability for shareholders, employees, customers, the communities in which we work and the natural environment in which we operate. Customers; Employees; Shareholders; Communities we serve. We review governance documents regularly. The Board of directors engages on Environmental, Social & Governance (ESG) matters during each regularly scheduled Board meeting and starting in 2018 it will receive an annual report on our sustainability targets, strategy and progress. The Board also maintains a standing Sustainability and Corporate Responsibility Committee.
Attracting, Developing & Retaining Talent Dominion Energy’s hiring, retention, and promotion practices have a substantial effect on the company’s financial success, the well-being of its employees, and the ability of people and communities in the areas where we operate to flourish. Employees; Customers; Shareholders; Communities we serve. We want a diverse and inclusive workplace that reflects the communities we serve. We promote diversity at every level of the organization. We offer extensive training, as well as directed and self-guided learning, and provide robust benefits, including paid parental leave and flexible work schedules. We have policies and procedures in place to ensure fair and appropriate treatment of employees. We measure our progress with demographic data, employee surveys, and internal communication channels.

Our Business for the Future

Impact / Reason for Inclusion Stakeholders Affected Management Approach
Innovation Our ability to innovate has a substantial effect on our financial strength, our ability to meet evolving customer expectations and the degree to which we affect the communities we serve and the natural environment. Employees; Customers; Shareholders; Communities we serve. We are aggressively seeking ways to foster an even more innovative culture, grow and transform the business, and enhance the performance of existing assets. We have established a position of chief innovation officer and created an innovation strategy focused on enhancing a culture to foster innovation. We measure our progress based on successful new products, services and processes.
Investing in Infrastructure Building and maintaining infrastructure directly affect our ability to serve customers and shareholders well. It also helps ensure the safety of the communities we serve and the natural habitats around them. Customers; Shareholders; Communities in which we operate. We seek to construct infrastructure to produce and deliver energy, with a special emphasis on renewable energy and smart-grid technology. We measure our effectiveness by tracking service outages, megawatts of renewable generation in operation and completion of infrastructure projects.
Energy Diversity & Security A diverse energy mix helps ensure service reliability and affordability for our customers. It also protects the company against over-exposure in any one sector. The use of renewable energy reduces our impact on the environment. Customers; shareholders; Communities in which we operate. We consider potential risks in developing our company strategy for supplying energy. We invest in the grid to allow for the addition of more renewables to our carbon-free nuclear and low-carbon fleet as we transition to a lower-carbon economy. We will continue to invest in natural gas and in making the electric grid smarter and harder. We will measure our progress against project milestones.
Cybersecurity Customers, employees and shareholders all depend on Dominion Energy to protect their sensitive information and to protect our services against interruption. Customers; Shareholders; Employees. We take extensive measures to protect the integrity of our critical infrastructure, continuously strengthening our defenses to identify and prevent external attacks as well as insider threats. We revise our cybersecurity plan at least once annually.
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